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Cookie policy

Information about how we use cookies and how you can let us know which cookies we can use.

A cookie is a text file stored on your computer or mobile device when you visit a website. Cookies are used to recognise or remember your device when you visit a website. Some, but not all, of the cookies we use contain personal data. For information on how we process your personal data, please see our privacy policy.

Similar technologies

There are similar technologies such as pixel tags (transparent images found in e-mails sent to you) and web storage (used to store information in your device’s browser). In this policy, we refer to all of these technologies as “cookies”.

Different types of cookies

We use two types of cookies on our website – session cookies and persistent cookies.

  • Session cookies are stored for the time you use the website and are deleted when you close your browser.
  • Persistent cookies are stored on your device for a certain period or until you manually remove them.

The website uses both first-party and third-party cookies on the website:

  • First-party cookies are set by the website you are visiting. These cookies are primarily used to ensure the technical functionality and security of the website.
  • Third-party cookies are set by someone other than the website you are visiting, such as by our partners and service providers. We use external platforms to monitor and evaluate the use of the website.

Strictly necessary cookies

Essential cookies includes the use of any cookies that are necessary in order to transmit information over an electronic communications network (and therefore make it possible for you to view the website), as well as any cookies that are strictly necessary in order to make the website function (for example, remembering information input into a webform during a browsing session, or remembering items placed in a basket by a user). This includes cookies used to comply legal obligations which apply to our website, such as our obligation to take appropriate steps to secure personal information input into the website. Personalisation – cookies used to remember your preferences (such as login details, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the Website or browse from one page to another.

Name Typical content Expires
cookieConsent Used to check if your device accepts cookies and used to remember users cookie consent. 1 year
SC_ANALYTICS_GLOBAL_COOKIE This analytics cookie is provided by Sitecore. It tracks a visitor’s multiple visits to our Website in one year. We use this information to help improve our Website. This cookie is not used to identify individuals using the Website. 10 Years
.AspNet.Cookies This cookie is used to identify and authenticate logged-in users. It maintains secure sessions by storing an encrypted authentication token. 30 days
ASP.NET_SessionId This cookie is used by ASP.NET to maintain an anonymous user session by assigning a unique session ID. It enables the website to store temporary information between pages, such as login status or form input. End of session
_sample_basket Used to store sample items added to basket by user. Contents are serialised. 30 days
sitename#lang This cookie is provided by Sitecore. This cookie tracks a user's language selection. The name of the cookie varies based on the configured site name End of Session
__RequestVerificationToken An anti forgery token used to help prevent CSRF attacks. End of Session
_form_goals Used to check if you have previously complete a form. 2 years
lastShownMarketingConsentDate_{identifier} Use to determine when we requested you review your marketing consent for your account. It helps ensure we limit prompting to review your marketing consent, improving user experience. 1 year
productFinderLastSearch Used within our product finder to determine the last search performed. 1 year
shell#lang This cookie is provided by Sitecore. This cookie tracks a user's language selection. The name of the cookie varies based on the configured site name End of Session
mailinglistsignupbanner_{identifier} Use to determine when whether a mailing list sign up form has been already shown within a time period. It helps ensure that users are not repeatedly prompting or shown sign up forms, improving user experience. We may create multiple cookies with different identifiers. < 120 days
resourcesAreaLastSearch Used within our literature finder to determine the last search performed. 1 year
isProactiveInvite This cookie is set by the SnapEngage live chat widget to track whether a proactive chat invitation (a pop-up asking if you need help) has already been shown during your visit. It helps ensure that users are not repeatedly prompted with the same chat invite, improving user experience. End of session
SnapABugAgentAvatar This cookie stores the agent image URL in order to show the agent avatar on the minimize state of the chat. 16 mins
SnapABugHistory Keeps track of the visitor visits and last chats to present history to agent 1 year
SnapABugNoProactiveChat
SnapABugRef This tracks the origin and site entry 120 mins
SnapABugUserAlias This cookie stores the visitor alias (name). This cookie is used to support subsequent chats so that once it is known, the chat agent doesn’t need to collect the information again. 1 year
SnapABugVisit This cookie is used to keep track of the visitor visits End of session

Functional

These cookies enable the website to provide enhanced functionality. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Name Typical content Expires
recentlyViewedItems Contains a list of recently visited items including products or formulations. 30 days
lidc Used for load balancing to ensure proper functionality of the site. 24 hours
li_gc Stores consent settings to determine cookie . 6 months

Performance & analytics

We use analytics cookies to collect information about your use of the website in order to understand how users interact with the website, and then make changes in order to improve the website for all users.

Name Typical content Expires
_gat Used to throttle request rate. 10 minutes
_ga Randomly generated number used to determine unique visitors to our website 2 years
_clsk Connects multiple page views by a user into a single Microsoft Clarity session recording. 1 day
_clck Persists the Microsoft Clarity User ID and preferences, unique to that site is attributed to the same user ID. 1 year

Advertising

These cookies are used for marketing purposes. Advertising cookies are used to deliver relevant ads based on your interests. They track your browsing activity across websites to help us show you more personalised advertisement and measure the effectiveness of ad campaigns. These cookies may be set by us or by third-party advertising partners.

Name Typical content Expires
ANONCHK Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0. 10 mins
MUID Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. 1 year
SM Used in synchronizing the MUID across Microsoft domains. End of session
MR This cookie is used by Microsoft to analyze ad interactions, prevent fraud, and deliver personalized advertising across Microsoft domains and partner websites. 7 days
SRM_B This cookie is set by Microsoft Bing Ads and is used to collect user information for advertising purposes. It helps deliver targeted ads and measure the effectiveness of ad campaigns across websites. 1 year
CLID Identifies the first-time Clarity saw this user on any site using Clarity. 1 year

Cookies from other companies & social networking websites

During your visit to the site you may notice some cookies that are not related to Croda. This happens when you visit a page with content embedded from a third party (e.g. YouTube videos) or use some of the links to social networking sites (e.g. Share This). These websites may place cookies on your computer.

Croda does not control how a third party uses their cookies. You should check these third party websites' privacy policies for more information about their cookies if you are concerned about this. For additional information, please see the section "External partners" below.

Your consent to the use of cookies is required

Your consent is required for the use of cookies, but not for the use of cookies that are essential in order to provide the website. You can manage which cookies that can be placed on your device by adjusting your settings. You can change your settings at any time. See the section “Turning cookies off / How to manage the use of cookies” below. If you consent to mailings, you accept the use of cookies in the mailings.

Turning cookies off / managing the use of cookies

You can manage the use of cookies on the websites as follows:

  • Website settings - You can change your cookie settings at any time directly here on the website. You can do this by adjusting your cookie settings using the slider provided in the "performance and analytics" link, above.
  • Your browser - You can also manage your cookie settings in your browser.  You can normally set your browser to block all cookies, to accept only certain cookies, or to delete cookies when you close your browser. Remember that if you choose to block cookies in your browser, our website may no longer work properly or you may no longer be able to use certain features. If you require more information, you can visit www.allaboutcookies.org.
  • Ad settings on social networking platforms - Google's advertising settings allow you to manage the use of cookies for showing you tailored ads on websites. Please see Google ads settings. You can also control LinkedIn's use of cookies for showing you tailored ads in LinkedIn’s ads settings.

External partners

Below you will find more information about the external partners we use and which ones place cookies on your device when you visit the website.

Name Service Country Further information
Google Statistics and communication  USA See Google’s information on the cookies that are used in Google Analytics.
LinkedIn Communication USA See LinkedIn’s cookies policy.
Instagram Communication  USA See Instagrams cookies policy.

Questions?

If you have any questions about our use of cookies, please get in touch with us.