Assistant to Head of Customer Services
After 15 years at the Ministry of Defence, in various roles and twice on secondment, I switched to the corporate world. I started at Incotec as Assistant to the Head of Customer Services. I was partly responsible for uniform, efficient order processing and the provision of good service to our customers. This department had daily contact with customers, colleagues and relations.
Customer Services Manager
After only a year, I got the chance to become the manager of the department and I jumped at the opportunity. Together with the department staff, we made various changes, including the introduction of SAP and a radical reorganisation. Results were achieved with a smile and a tear. Looking back on this time, the whole department can be proud of what we achieved.
Manager Supply Chain (Ad interim)
At the same time, I was in charge of the Supply Chain department pending the permanent filling of this position. Supply Chain's mission is to realise an efficient and correct planning of production orders. So: coordinate, control and monitor the processes for all production flows at Incotec in Europe.
When I was asked to take responsibility for all production departments, I didn't have to think twice. As manager, I am responsible for an effective and efficient execution of the production planning and for ensuring the correct and timely availability of people and resources. Together with the department staff, I am constantly looking at where we can improve and how we can make processes even more efficient.